How to Recognize Fake Microsoft Tech Support Scams

Fake Microsoft tech support scams are among the most common computer scams targeting older adults. The tactics are designed to create panic and confusion so you act before you think. Knowing what these scams look like and exactly what to do breaks their power entirely.

Here is how the scam typically starts: you are browsing the web when suddenly your browser fills with a large alert box. It may say "Warning: Your computer has been blocked" or "Microsoft Security Alert: Your computer has been infected." A loud alarm may play from your speakers. A large phone number is displayed — often with the Windows or Microsoft logo to make it look official.

If you call that number, a person answers and says they are from "Microsoft" or "Windows Technical Support." They speak confidently and use technical language. They will ask you to install a remote access program — commonly AnyDesk or TeamViewer — that lets them control your computer. Once they have access, they navigate to obscure parts of Windows (like Event Viewer, which always shows some warnings — that is normal) and claim to show you "dangerous viruses" and "hackers in your system." Then they demand payment — often $200 to $500 — via wire transfer, gift card codes, cryptocurrency, or a payment app. Some scammers also steal files or install actual malware while they have remote access.

Here is the key: Microsoft does not proactively monitor your computer for viruses. Microsoft will never display a phone number in an alert. Legitimate Windows error messages never include a toll-free number. Microsoft will never ask you to pay for support using gift cards — that is always a scam.

What to do when you see the popup: press Alt + F4 on your keyboard to force the browser closed. If the keyboard shortcut does not work, press Ctrl + Alt + Delete, click Task Manager, find your browser in the list, and click End Task. If the screen is completely frozen and nothing responds, hold the power button on your computer for five to seven seconds until it shuts off.

If you already gave a scammer remote access to your computer or made a payment: contact your bank immediately if you paid by any method, run a full scan with Windows Defender (built into Windows — search for "Windows Security" in the Start menu), change your important passwords (email, banking, Apple ID or Microsoft account), and report the scam to the FTC at reportfraud.ftc.gov.