Question 1

What is TekSure?

Accepted Answer

TekSure is a friendly tech-help website that turns scary technology into simple, step-by-step answers. We publish free guides, clear explainers, and safety tools for everyday people — with no jargon, ever.

Question 2

Who is it for?

Accepted Answer

TekSure is for anyone who wants tech to feel less scary — seniors, caregivers, busy parents, non-native English speakers, first-time device owners, and anyone who prefers plain language over jargon.

Question 3

Who built this?

Accepted Answer

TekSure was built by a small American team who got tired of watching family members struggle with tech that was supposed to make life easier. Read our full story on the About page.

Question 4

Is TekSure really free?

Accepted Answer

Yes. All of our guides, tools, scam alerts, and the TekBrain AI assistant are free to use. You only pay if you choose to book a one-on-one session with a real technician — and even that is transparently priced up front.

Question 5

How do you make money if it is free?

Accepted Answer

We earn revenue from optional paid technician sessions, a small number of tastefully-placed affiliate links in gift guides, and donations. We never sell your data, and we never run ads that track you.

Question 6

Can I trust TekSure with my information?

Accepted Answer

Yes. We only collect the minimum we need to run the site. We do not sell data, we do not share it with advertisers, and we explain exactly what we collect in plain English on our Privacy page.

Question 7

Do I need an account?

Accepted Answer

No. You can read every guide, use every tool, and ask TekBrain questions without signing up. An account only unlocks extras like saved guides, progress tracking, and booking real-human help.

Question 8

How do I save a guide for later?

Accepted Answer

Open any guide and tap the heart icon at the top. Saved guides live on your Favorites page, where you can search through them, sort them, and pick up right where you left off.

Question 9

Can I print guides?

Accepted Answer

Yes. Every guide has a print button near the top. We strip out menus, buttons, and ads so the paper version is clean and easy to read — great for sticking on the fridge or next to the computer.

Question 10

Can I read guides aloud?

Accepted Answer

Yes. Every guide works with your device’s built-in read-aloud feature — like Narrator on Windows, VoiceOver on Mac and iPhone, or Select-to-Speak on Android. Open our Accessibility Hub for step-by-step setup.

Question 11

How do I make the text bigger?

Accepted Answer

Look for the "A" button at the top of any page — it cycles through normal, large, and extra-large text sizes. Your choice is remembered on your device, so you only have to set it once.

Question 12

I have trouble with bright screens — is there a dark mode?

Accepted Answer

Yes. Look for the sun/moon toggle in the top navigation bar. Dark mode uses warmer colors that are easier on tired eyes, especially at night. Your choice is remembered between visits.

Question 13

Do guides work on my phone?

Accepted Answer

Yes. TekSure is built mobile-first, so every guide, tool, and page works on phones and tablets just as well as on a computer. Large tap targets, big text, and swipe-friendly navigation throughout.

Question 14

What is TekBrain?

Accepted Answer

TekBrain is our free AI helper trained on plain-English tech answers. Ask it a question in normal language — “why is my printer offline?” — and it walks you through a fix step by step.

Question 15

Is TekBrain safe? Will it share my questions?

Accepted Answer

Your questions are never sold, shared with advertisers, or tied to your identity. We briefly store conversations to improve the service and detect abuse, and we explain exactly what happens in our Privacy page.

Question 16

Can I trust what TekBrain says?

Accepted Answer

TekBrain is accurate for the vast majority of common tech questions, but like any AI it can occasionally be wrong or out of date. For safety-critical things — like scams or banking — double-check with an official source, or ask a real technician.

Question 17

Why can’t TekBrain answer every question?

Accepted Answer

TekBrain sticks to consumer tech topics. It will gently steer away from medical, legal, or financial advice, and it does not have access to your personal accounts. For those, talk to a qualified human.

Question 18

Can I talk to TekBrain with my voice?

Accepted Answer

Yes. On most phones and computers you can tap the microphone icon on your keyboard to dictate instead of typing. TekBrain reads everything aloud too — just use your device’s read-aloud feature.

Question 19

What if TekBrain gets something wrong?

Accepted Answer

Every answer has a thumbs-up / thumbs-down button. Tap thumbs-down and tell us what went wrong — a real person reads every piece of feedback, and it helps us make the tool smarter.

Question 20

How do I report a scam?

Accepted Answer

Use our free Scam Report tool. Paste the email, text, or phone number, and we will check it against known scam patterns and tell you what to do next — plus forward it to the right authorities.

Question 21

I think I got scammed — what do I do?

Accepted Answer

Take a breath. Visit our Scam Defense Center — it has a minute-by-minute checklist: change your password, freeze your cards, contact your bank, and file a report. Fast action recovers most losses.

Question 22

Do you track me on this site?

Accepted Answer

We use basic, anonymous analytics to know which pages are popular. We do not profile you, follow you around the web, or sell your activity. You can opt out at any time from the cookie banner.

Question 23

Do you sell my data?

Accepted Answer

No. We have never sold user data and we never will. It is written into our Privacy Policy, and it is one of the reasons TekSure exists in the first place.

Question 24

Do you use cookies?

Accepted Answer

Yes — but only the helpful kind. We use cookies to remember your text size, dark mode choice, and whether you are logged in. No advertising or cross-site tracking cookies.

Question 25

How is my TekSure account kept secure?

Accepted Answer

Passwords are encrypted, you can turn on two-factor authentication, and we log every sign-in for review. If anything looks off, we notify you by email within minutes.

Question 26

Will you email me spam?

Accepted Answer

No. If you join our newsletter, you get one short tip per week — nothing else. You can unsubscribe with one click from the bottom of any email. We never share your address with anyone.

Question 27

How do I book a technician?

Accepted Answer

Open the Book page, pick a time, and describe your problem in your own words. We match you with a verified technician based on the issue, your location, and their availability.

Question 28

What’s a typical session like?

Accepted Answer

Most sessions happen by video call and last 20–45 minutes. The technician introduces themselves, asks a few questions, and walks you through the fix. You never have to hand over passwords — ever.

Question 29

How much does a booking cost?

Accepted Answer

Remote sessions start at $29 for a 20-minute fix. You see the exact price before you book, and you only pay when the job is done. No subscriptions, no hidden fees.

Question 30

What if the technician can’t help?

Accepted Answer

If your session does not solve the problem, you do not pay. Period. We also tell you honestly when a job needs a specialist — like a phone repair shop or your internet provider.

Question 31

Can a family member join the session?

Accepted Answer

Absolutely. Many of our bookings include a caregiver or adult child sitting in. Just let us know when booking — we will send the video link to both of you.

Question 32

Can I use TekSure to help my parent?

Accepted Answer

Yes — many of our users are adult children helping aging parents. Start at the Caregiver Hub for how-tos on setting up devices, filtering scam calls, and simplifying a loved one’s phone or computer.

Question 33

Is there a family plan?

Accepted Answer

Yes. Family Sharing lets you save favorites, progress, and devices for up to 6 household members under one free account. You can also gift a technician session to anyone.

Question 34

Can I track my parent’s progress?

Accepted Answer

With their permission, yes. The Progress Report page shows which guides they have finished, which tools they have used, and where they might still be stuck — so you can offer help before frustration sets in.

Question 35

My parent is losing memory — can TekSure help?

Accepted Answer

Yes. Our Dementia Care Tech Hub covers simplified home screens, photo-dial phones, scam-filtering tools, and gentle routines that reduce confusion and fear around technology.

Question 36

What if English isn’t their first language?

Accepted Answer

We publish a growing set of guides in Spanish, and our ESL Tech Hub has simplified English guides written at a 5th-grade reading level. Every page works with your browser’s translate feature too.

Question 37

Why won’t a page load?

Accepted Answer

Try refreshing the page first (Ctrl+R on Windows, Cmd+R on Mac). If that does not work, check your internet connection. Still stuck? Email us at hello@teksure.com — we answer within a day.

Question 38

Why is the site slow?

Accepted Answer

Usually it is a slow internet connection, not TekSure. Run our free Wi-Fi Speed test to check. If the site itself is slow for everyone, we post updates on the Changelog page.

Question 39

Which browsers does TekSure work on?

Accepted Answer

TekSure works on any modern browser — Chrome, Safari, Firefox, and Edge — on phones, tablets, and computers. If you are using a very old browser, you may see a gentle prompt to update.

Question 40

Can I use TekSure offline?

Accepted Answer

Partly. Guides you have already visited stay readable offline, and an offline banner tells you when you have lost connection. TekBrain and booking a technician both need an active internet connection.

Questions, Answered

About TekSure

Using the Site

TekBrain AI

Safety & Privacy

Real Human Help

For Families & Caregivers

Technical

Still stuck? We’ve got you.