How to Ride with Uber for the First Time
Everything first-time Uber riders need to know — from downloading the app and adding payment to requesting a ride and staying safe.
Download the Uber app and create your account
~25sAdd a payment method
~32sQuick Tip
Quick Tip: Many credit cards offer cashback or travel rewards on rideshare purchases — check if your card has this benefit before adding it.
Request your first ride
~27sWait for your driver
~39sWarning
Always confirm the license plate and the driver's name before getting into the car. Ask "What's the name on your pickup?" — a real Uber driver will say your name, not theirs. Never get into a car where the driver asks your name first.
During the ride and paying
~23sRate your driver and leave a tip
~37sQuick Tip
Quick Tip: If you forget something in an Uber, go to the app, find your completed trip, and tap "I lost an item." Uber will connect you directly with your driver by phone so you can arrange to retrieve it.
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Uber is a service that connects you with nearby drivers who use their own cars to give rides, similar to calling a taxi — but you do everything through a smartphone app instead of a phone call. You tap a few buttons, a driver comes to your exact location, and you are dropped off at your destination. The fare is charged automatically to your credit card or PayPal account, so there is no need to carry cash or fumble with payment at the end of the ride.
One of the most helpful things about Uber is that you see the price before you confirm the ride. Unlike a taxi where the meter runs and you find out the cost at the end, Uber shows you an upfront fare estimate based on your pickup and destination. You can choose whether to accept that price or cancel at no charge.
Uber is available in hundreds of cities across the United States and works 24 hours a day, seven days a week. It is especially useful when you do not have a car available, when parking is difficult, when you have had a drink and should not drive, or when you simply prefer not to drive somewhere unfamiliar.
This guide is written for someone who has never used Uber before. It covers creating your account, adding a payment method, requesting a ride, what to expect while you wait and during the ride, and what to do if something goes wrong.
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