How do I know the warning signs?

Unsolicited calls from "Microsoft" or "Apple," scary pop-up warnings with phone numbers, and emails about computer problems are almost always scams.

How do I never give remote access to unsolicited callers?

If someone you did not contact asks to remotely connect to your computer, say no and hang up. Legitimate companies do not need remote access to detect problems.

How do I close scary pop-ups without calling?

If a pop-up says "call this number" — do not call. Close the browser tab (Ctrl+W on Windows, Command+W on Mac). If the browser is frozen, force-quit it.

How do I do not pay for unsolicited tech support?

If you did not ask for help, do not pay for it. Scammers pressure you to pay by gift card, wire transfer, or cryptocurrency — these are red flags.

How do I use official support channels?

If you think your computer has a real problem, go to the manufacturer's official website (apple.com/support, support.microsoft.com) or visit a reputable local repair shop.

How do I if you already fell for the scam?

Change all passwords immediately. Run a real antivirus scan. Check bank statements for unauthorized charges. Report to the FTC at reportfraud.ftc.gov.

TekSure — Free Tech Help for Beginners & Seniors

Tech support scams are one of the most common frauds targeting non-technical users. Scammers pose as technical support from companies like Microsoft, Apple, or your internet provider and claim your computer or phone has a virus or security problem. Their goal is to get you to pay for fake repairs, give them remote access to your device, or hand over personal and financial information.

These scams come in several forms. Phone calls: you receive a call from someone claiming to be from "Microsoft Windows Support" or "Apple Technical Services." They say they have detected a problem with your computer and offer to fix it. Real tech companies do not call you out of the blue about computer problems.

Pop-up warnings: while browsing the internet, a scary full-screen message appears saying your computer is infected and to call a number immediately. The message may include flashing text, warning sounds, and an official-looking logo. These are fake — real virus warnings come from your installed antivirus software, not from websites.

Here is how the scam usually works: the scammer convinces you there is a problem, then asks you to install remote access software so they can "fix" it. Once they have access, they may install actual malware, steal your files, or access your bank accounts. They then charge you $200 to $500 for the "repair."

How to protect yourself: never give remote access to your computer to someone who contacted you first. Never call a phone number from a pop-up warning. Never pay for tech support you did not request. If you get a suspicious call, hang up. If you see a pop-up, close your browser (press Ctrl + W on Windows or Command + W on Mac, or force-quit the browser if needed).

If you have already fallen for a tech support scam: change your passwords immediately (especially email, banking, and social media). Run a legitimate antivirus scan. Check your bank and credit card statements for unauthorized charges. Report the scam to the FTC at reportfraud.ftc.gov.